Travel COVID Update
The world has changed so much and so quickly, but one thing remains: our commitment to providing you, our guests, exceptional hospitality to discover Spain on horseback. We are optimistic as we look forward to exploring the wide-open spaces of our beautiful country, taking in the fresh air in the saddle, discovering new cultural and gastronomic experiences, and toasting with our delicious Spanish wines to celebrate our reunion.
We genuinely appreciate your support during these difficult times.
I want to personally update you about traveling with Equiberia, the steps we are taking to ensure a comfortable trip, and our updated offerings to provide ultimate flexibility when booking a trip with us.
We encourage you to book your Equiberia Riding Holiday for 2021 or 2022 as soon as you feel you need a plan to look forward to, as anticipation is an important part of the trip, even more meaningful these times.
BOOK WITH CONFIDENCE
Creating flexibility for customers to change plans is nothing new to us as we have always been flexible to help you deal with circumstances that made you have to change travel plans,
However, we’ve all quickly learnt that we are in a new world now, and that many more customers may have to change their travel plans at short notice.
So, we’ve gone further to ensure that all our trips come with the flexibility to change your travel plans. So, if things do change then you can too – by postponing your trip to a different date or swapping your trip to another. If not ready to plan another date or trip, we offer you the possibility to credit any deposit amount paid to any future ride or finally if none of the previous options work out, we will proceed with a refund. We have updated our cancellation policy to provide ultimate flexibility in booking your trip. Since the pandemic started, we have been transparent with our policy providing guests several options,
COVID PAYMENT TERMS
For departures prior to July 1, 2021, we have modified our payment policy to provide our guests with ultimate flexibility up until a few days before a trip starts.
These temporary terms will regularly be updated and extended if travel restrictions are not lifted during this year 2021.
We hope you decide to book your trip with us, for this year 2021 or an early booking for 2022.
After receipt of our booking confirmation a deposit of 20% of the ride price per participant is to be paid within 14 days.
The remaining amount is only payable if it is guaranteed that you can travel: the flight has been confirmed, travel warnings have been lifted and travel restrictions form the home and destination country allow to travel.
We will request balance payment only if travel is possible and accept last minute payment until days before departure-
It these conditions were only given within days before the start of the trip, we would need a copy of the payment order before your arrival,
These payment conditions are valid until June 30th, 2021 for participants who have already booked, as well as for new bookings.
COVID FLEXIBLE CANCELLATION OR POSTPONEMENT
If your ability to travel is not approved at the start of the trail due to travel warnings and travel restrictions from the home and/or destination country, or due to an infection with COVID 19, you can cancel or postpone your booking.
If you are unable to travel due to the above-mentioned effects of COVID 19, yhe best preferred option we offer is to postpone your travel to a later date. The payment already made will be credited for the new trail ride.
If you cannot immediately decide on a new travel date, we will keep your credit until the end of 2022. This credit will be valid for the same ride or any of the rides in the Equiberia programme until the end of 2022. A possible difference to the originally booked trail programme will then be compensated accordingly.
In the event of definitive cancellations, please note that the training, care and the feeding the horses is part of our service even before the start of the ride. We need to be ready for when we can all finally get to ride together again.
Therefore, in the event of a definite cancellation, for this service rendered in advance, we will keep the 20% deposit of the total price of the trip.
In the case of a postponement of your trip, the deposit or the total amount paid will be credited to your next trip.
CANCELLATION / POSTPONEMENT
|Days to Departure||Cancellation Fee||Future Trip Credit|
|Any||Deposit 20% of trip price||100% of payment|
SPECIAL TERMS FOR THE EQUIBERIA COLLECTION RIDES, PRIVATE GROUPS AND CUSTOMIZED TRIPS
Special cancellation terms will apply for the Equiberia Collection rides, private groups, and customized trips by our concierge services, to be able to run these special rides, even in case of less participants, or to be able to postpone the trip in case of a group cancellation.
The specific terms for every special programme will be notified at the time of the booking confirmation and specially to each group already booked for 2021.
TRAVEL WITH CONFIDENCE
Travel Protection policies
Insurance companies are offering special coverage for travelling in times of COVID. Please check with your travel insurance company if they offer any special conditions for your trip.
Travelling with us
We have enhanced our health and safety standards for hotel partners and cleaning standards our riding equipment and are adjusting logistics for transport and aperitivos and picnics to accommodate for adequate safety. We are following guidelines recommended by European and Spanish health officials.
We are evaluating the option of providing a rapid Antigen test upon arrival, so as a group we become a “bubble-family” and we can safely enjoy our ride together as a group and following all the protocols when in public places.
We are contemplating being aligned with local approved healthcare providers to provide onsite COVID-19 rapid testing before departure if your countries of origin require tests when you fly back home.
As you plan your trip to Spain, we remain committed in sharing up-to-date travel information, so you can stay informed.
As the situation continues to evolve around the globe, we realize that plans made today may need to be adjusted tomorrow. We must adhere to government travel restrictions and local authority guidelines. Therefore, we are monitoring all trips on a rolling 30-day basis prior to trip start date (or sooner if necessary) and making adjustments. Any updates to our itineraries will be communicated promptly via email.
We are dedicated to continue discovering on horseback the hidden Spain with you. We hope that with flexible cancellation terms and our enhanced standards on trip, you can feel confident to book your travel plans.
Very much looking forward to riding with you in the not-too-distant future.
It will be a GREAT CELEBRATION – luckily Spain has great wine reserves.
All the best,